Shipping & Delivery Policy

1. Delivery Coverage

Pakistan is our primary sales and delivery market. We also support eligible orders for the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, subject to product availability, destination restrictions, courier or freight service and customs requirements.

Other international destinations may be considered after written confirmation. A quotation, proforma invoice, purchase order or supply agreement may contain order-specific delivery terms that take priority over this general policy.

2. Order Processing

Orders are processed after product availability, payment, delivery address and buyer contact details have been confirmed. Standard handling normally requires 1–3 business days. Bulk, project, customised, specially sourced or export orders may require additional preparation time.

3. Estimated Delivery Times

• Pakistan: normally 2–7 business days after dispatch.
• Selected Middle East destinations: normally 5–15 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Remote locations, public holidays, weather, security conditions, customs clearance, carrier capacity and incomplete recipient information can cause delays.

4. Shipping Charges

Shipping is not automatically free unless specifically stated in a written offer. Charges are calculated according to the delivery city or country, package weight and dimensions, order quantity, insurance requirements and courier or freight method. The applicable charge is confirmed before dispatch or included in the final quotation.

5. Delivery Address and Contact Details

The buyer must provide a complete and accurate address, recipient name, telephone or WhatsApp number and any required tax or identification information. Additional costs caused by an incorrect or incomplete address may be charged to the buyer.

6. Dispatch and Tracking

Where tracking is available, the courier or freight reference will be shared after dispatch. Tracking updates are controlled by the carrier and may not appear immediately.

7. Middle East and International Orders

Import duties, VAT, customs clearance, brokerage, permits, destination charges and local taxes are normally the buyer’s responsibility unless the written quotation states otherwise. Buyers should confirm local import requirements before ordering.

8. Delivery Inspection

Inspect the package promptly upon delivery. Photograph visible damage before opening where possible and report damaged, incomplete or incorrect shipments within 7 calendar days. Keep the original packaging, shipping label and delivery receipt while the case is reviewed.

9. Delays and Unsuccessful Delivery

Shenzhen Nata will assist with reasonable tracking enquiries, but delivery times can be affected by events beyond our control. Re-delivery, storage or return charges caused by an unavailable recipient, refused delivery or incorrect address may be charged to the buyer.

10. Returns

Returns, replacements and refunds are handled under our Return & Refund Policy. Do not return a shipment without written instructions.